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The Importance of Frontline Leaders

First-line leaders are the largest and arguably most important group of leaders in any organization. The linchpin in strategy execution, customer satisfaction, and employee engagement, they are the main driver of business results as they are the last stop for communicating strategy and enabling employees to succeed. Today, the role of first-line leader is more challenging than ever due to advances in technology, constant and increasing levels of change, and the pressure to deliver business results, often under unprecedented cost and resource constraints.

AchieveForum’s nearly five decades of work with leaders at all levels in organizations and research into highly effective leadership practices form the basis of this program. This research shows that highly effective leaders do many things well, but that early on they develop mastery in several foundational people-leadership areas, the first of which is that they begin to “think like a leader.” That is, they:

  • Take a more strategic approach to where they focus their effort and activity
  • Invest proportionately more time on high-value activities, those that:
    • further organizational goals and objectives; and
    • develop their team members and increase their success in delivering the highest value to the organization

First-Line Essentials: Think Like a Leader

ILT: Half-day
VILT: 2-hour session
Audience: Frontline Leaders

Learning Outcomes
  • Know what a successful leader is and does
  • Know your leadership strengths and challenges
  • Seek help, mentoring, and advice
  • Invest your effort in high-value activities that deliver business result s through the team
Key Concepts/Tools

The Bigger Picture: First-Line Essentials,
a Two-Day Program (Day 1 of 2)

ILT: Day 1 of 2 days
VILT: Four 2-hour session
Audience: First- to mid-level leaders

Learning Outcomes
  • Deliver results through the people who report to them
  • Invest more effort in high-value activities
  • Coach team members to higher levels of performance

The Bigger Picture: First-Line Essentials,
a Two-Day Program (Day 2 of 2)

ILT: Day 2 of 2 days
VILT: Four 2-hour session
Audience: First- to mid-level leaders

Learning Outcomes
  • Build the team’s capability to drive business results through effective goal setting and delegation
  • Maximize team member’s willingness to provide discretionary effort

Key Concepts/Tools